Thor Arve Vartdal
Scheme compliance expert at Rivero

Erik Howell
Partner at Flagship Advisory Partners

Kevin Saaremäe
Product Specialist at Rivero

Thor Arve Vartdal
Scheme compliance expert at Rivero

Erik Howell
Founder at Flagship Advisory Partners

Kevin Saaremae
Product specialist at Rivero

When selecting the right dispute management solution, financial institutions face a core dilemma: is it better to buy a third party system or build it in-house? 

During this expert-led session we walk you through the essentials of dispute management, covering key topics including:

• Dispute management and why it matters
  
  
• Challenges banks face with their dispute management process
  
  
• Building vs buying: key factors to consider
  
  
• The hidden costs of in-house customisation
  
  
• Protecting data privacy
  
  
• Balancing customer experience with dispute volume management

Whether you're leaning towards building in-house or leveraging a third-party solution, this webinar will equip you with the knowledge to balance cost, efficiency, and security in your decision-making process.

Thor Arve Vartdal
Scheme Compliance Expert and Dispute Specialist at Rivero

Thor brings 28 years of experience in the card payments industry, including 12 years with an international card scheme and extensive experience with various processors on both the issuing and acquiring sides. His career has spanned both operational roles and product development.

Erik Howell
Partner at Flagship Advisory Partners

Erik brings 23 years of experience in payments and fintech, with expertise in payments issuing, embedded finance, and banking. His career has spanned roles in market expansion, strategic development, and client advisory. At Flagship Advisory Partners, Erik advises clients on growth strategies and Mergers and Acquisition.

Kevin Saaremäe
Product Specialist at Rivero

Kevin has seven years of experience in card fraud and disputes, spanning operations, compliance, and project management. He possesses a deep understanding of card scheme rules and industry-standard practices, as well as firsthand experience in solving the challenges of creating effective internal tools. Kevin's background covers both the issuing and acquiring sides of the industry.

When selecting the right dispute management solution, financial institutions face a core dilemma: is it better to buy a third party system or build it in-house? 

During this expert-led session we walk you through the essentials of dispute management, covering key topics including:

• Dispute management and why it matters
  
  
• Challenges banks face with their dispute management process
  
  
• Building vs buying: key factors to consider
  
  
• The hidden costs of in-house customisation
  
  
• Protecting data privacy
  
  
• Balancing customer experience with dispute volume management

Whether you're leaning towards building in-house or leveraging a third-party solution, this webinar will equip you with the knowledge to balance cost, efficiency, and security in your decision-making process.